Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Window
We accept returns within 30 days of the delivery date.

How to Initiate a Return
Before sending any item back, you must contact us first to obtain return authorization.

Step 1: Contact us at spinla666@gmail.com within 30 days of receiving your order.

Step 2: Include your order number, a description of the issue, and photos if the item is defective or damaged.
Step 3: Wait for our team to review your request and provide return instructions and the return authorization.
Step 4: Once authorized, ship the item to our return address below.
Step 5: After we receive and inspect the item, we will process your refund within 5–7 business days.

Return Address
Macro Dazzle Pty. Ltd. (Spinla)
26 Prestige Drive
Clayton South VIC 3169
Australia

Return Shipping Costs
- Quality issues (defective or damaged product): Spinla covers the return shipping cost.
- Non-quality reasons (change of mind, wrong size ordered): The customer is responsible for return shipping costs. We do not accept returns for non-quality reasons after the item has been shipped.

Refund Method
Refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to appear after we process it.

Non-Returnable Items
Items that have been used, damaged by the customer, or returned without prior authorization will not be accepted.

Contact Us
If you have any questions about our return policy, please contact us at:
spinla666@gmail.com
+61 452 513 339